Legal

Grievance Redressal

TruFactor Analytics LLP (“TruFactor”) is committed to resolving your concerns fairly and promptly. This page explains how to raise a complaint, who handles it, the timelines we follow, and how to escalate if you are not satisfied.

Last updated: 26 June 2026

1. How to raise a grievance

You can raise a grievance using our data request form or by writing to our Grievance Officer at support@trufactor.in. To help us resolve it quickly, please include:

  • your name and registered contact details;
  • a clear description of the issue, with dates;
  • any relevant reference (for example, the service used or transaction details); and
  • any supporting documents or screenshots.

2. Grievance Officer

The following officer is responsible for grievance redressal, including complaints relating to your personal data under the Digital Personal Data Protection Act, 2023:

TruFactor Analytics LLP

Registered office:
Unit 603-604, 6th Floor, Tower B, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh, 201305, India
LLPIN:
ACY-6337
AMFI Registration No.:
364110
Email:
support@trufactor.in
Phone:
+91 80578 07396
Grievance Officer:
Kushagra Singhal (support@trufactor.in)

3. Our response timelines

  • Acknowledgement — we acknowledge your complaint within 2 (two) working days of receipt.
  • Resolution — we aim to resolve complaints within 30 (thirty) days. If we need more time, we will keep you informed of the status and reasons.

4. Escalation — mutual fund matters

If your complaint relates to mutual fund distribution and you are not satisfied with our response, you may escalate to the relevant Asset Management Company / Registrar, to the Association of Mutual Funds in India (AMFI), or to SEBI:

5. Escalation — data protection matters

If your complaint relates to the processing of your personal data and remains unresolved after you have approached our Grievance Officer, you may lodge a complaint with the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. See our Privacy Policy for details of your rights.